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3292670 - Check Tool shows employee out of sync with CICO wrongly.

Symptom

In Check Tool, there are employees listed as out of sync in "Clock In Clock Out employees are synchronized. (EmployeeDataSynchronized)" check for Clock In Clock Out like below.

But these listed employees are actually in synchronization with Clock In Clock Out.

That is, if this employee has got Clock In Clock Out Group assigned in Job Information, this employee can clock in and out without any issue; while if this employee has got no Clock In Clock Out Group assigned in Job Information, this employee cannot clock in or out.

It seems the Check Tool is wrongly listing employees as out of sync with Clock In Clock Out, but the fact is these employees are in sync with Clock In Clock Out.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP SuccessFactors Time Tracking -  Clock In Clock Out

Keywords

cico, punch, time, tracking, clock-in, clock-out, event, group, time management , KBA , LOD-SF-TTR-CIO , Clock In/ Clock Out , Problem

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