SAP Knowledge Base Article - Public

3293063 - Offer with DocuSign - user stuck in consent loop

Symptom

During Offer process using Online Offer with eSignature, the user is stuck in a "Missing Consent" loop.



 Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. During the Offer process the recruiter click on "Online Offer with eSignature"
2. The pop-up message "Missing Consent" appears, then click on "Continue"
3. DocuSign Log In page for authentication appears
4. Successful message from DocuSign "You've completed the one time DocuSign consent agreement" appears
5. However if you try again "Online Offer with eSignature" the same "Missing Consent" appears again in a loop

Resolution

Verify that for the User affected the the:
eSignature Company Account Id
is defined as Default value in DocuSign Setting as the screenshot below is showing:

Keywords

DocuSign Integration, Offer, Missing Consent, loop , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

screenshotKBA3293063.png