SAP Knowledge Base Article - Public

3293085 - Unable to complete the Write Welcome Message Tasks.

Symptom

Getting an error message when trying to complete the Write a Write Welcome Message Tasks for the candidate.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Proxy as the Affected Manager
  2. In the Manager Activities Tile, complete the Write Welcome Message Tasks.
  3. Error will show.
  4. Error: Entity ONB2MessageActivity with the given key 'undefined' is not found

Cause

The user have permission to candidate's ONB2Process and ONB2MessageActivity objects but the Onboarding Dashboard (New) permission is missing that's why they're unable to perform the message task. 

Resolution

Please provide the mentioned permission below to the affected manager.

  • General User Permission > User Search
  • Employee Data > First Name, Last Name, Status and Location
  • Employee Central Effective Dated Entities > Job Information > Location and Job Classification
  • Onboarding or Offboarding Object Permissions > ONB2Process and ONB2AggregatedDetails

Note:

  1. Customer/Implementation Partner: If "Status" permission is not available under Employee Data in Manage Permission Role, please follow the below KBA: https://me.sap.com/notes/2422250 
  2. Support Engineer, please see the Internal Memo. 

Keywords

Write Welcome Message, Onboarding Dashboard, Dashboard, Onboarding, ONB2, OBX , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding 2205