SAP Knowledge Base Article - Preview

3293364 - Password Recovery using Security Questions : Could not find existing service provider - Identity Authentication

Symptom

  • Resetting password using the security questions shows the error:

         You have provided a wrong combination of user, questions and answers

            severity=WARN, location=<...>.SecurityQuestionsController, message=Could not find existing service provider


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Environment

  • Identity Authentication

Product

Identity Authentication all versions

Keywords

KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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