3293551 - Candidate from recruiting is stuck in BPE tile when the Onboarding is restarted

• Candidate successfully lands on the onboarding dashboard when initiated from recruiting the first time.
• However, on restarting onboarding for this onboardee, a BPE tile error is observed- "An invalid legal entity null was passed. Please review the Recruit to Hire mapping and validate the value passed from Recruiting.".
• The Legal entity value has been mapped in Recruit-to-hire data mapping and has been passed correctly as seen from the suite tool

SAP SuccessFactors Onboarding

1. Initiate Onboarding from RCM, ensure that the value is passed for Legal Entity
2. Candidate successfully lands on the dashboard
3. Restart Onboarding for this candidate
4. You will observe that candidate lands in a BPE tile error- "An invalid legal entity null was passed. Please review the Recruit to Hire mapping and validate the value passed from Recruiting."

•  jobinfo.company value passed from RCM is not passed as an object
• It is mapped to a custom field of text type field as seen in the job requisition template 
•  "Onboarding General Settings -> Retain Onboarding Information After Manual Restart" is enabled- When a Generic Object like Legal Entity is mapped to a text field in RCM, then value to be passed should contain either be Label or Code, not both . Otherwise this creates a problem during restart based on the above configuration .

Solution: 

Please ensure that you pass either just external code(Example:120034 instead of Company_name (120034) ) or change the template definition to point to LegalEntity object instead of text field.

Workaround to fix candidate until solution is implemented: 

1. Change business field in Job Req template to have only external code of Legal Entity (Example:120034 instead of Company_name (120034)).
2. Temporarily disable "Onboarding General Settings -> Retain Onboarding Information After Manual Restart"
3. Restart onboardee from Business Process Tile
4. Enable "Onboarding General Settings -> Retain Onboarding Information After Manual Restart"

3163423 - [Onboarding] Position and Legal Entity values are not passed from RCM to ONB after initiation from RCM - SAP for Me

3215272 - Company/Legal Entity is empty in Onboarding, while value and mapping from RCM is maintained - SAP for Me

Restart Onboarding, BPE tile, legal entity, RCM to ONB, null , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem