3293563 - Purge employee data from inactive employees gives error message "ECDataUserObjectType EC data user purge failed. Please check server log or create a ticket.".

While trying to  purge employee data from inactive employees, customer gets this error message "ECDataUserObjectType EC data user purge failed. Please check server log or create a ticket.".

SAP SuccessFactors HCM Core

1. Log onto affected system with provided support access. 
2. Go to Data Retention Management.
3. Create a new purge.
4. Select 'Purge Inactive User'
5. Select users/provide upload file of users to be purged. 
6. Submit purge. 
7. Go to Purge Request Monitor.
8. Approve the purge. 
9. Go to Purge Progress & Results.
10. Download the report and see the error: "ECDataUserObjectType EC data user purge failed. Please check server log or create a ticket." for the failed users. 

Enable OpenText Integration was enabled in provisioning when third party storage was not being used causing issues with the purge. 

Disable Enable OpenText Integration in provisioning ---> Company settings. 

• 2518360 - The Manage Documents Feature in SAP SuccessFactors - SAP for Me
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• 2545988 - How to Purge/Delete users in SuccessFactors 
• 3058601 - How To Check Soft or Permanent Purge User
• 2545988 - How to Purge/Delete users in SuccessFactors 
• 3058601 - How To Check Soft or Permanent Purge User

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