SAP Knowledge Base Article - Public

3293563 - Purge Employee Data for Inactive Users Fails with Error: "ECDataUserObjectType EC data user purge failed. Please check server log or create a ticket"

Symptom

While attempting to purge employee data for inactive employees, the following error message is received:

"ECDataUserObjectType EC data user purge failed. Please check server log or create a ticket."

Environment

SAP SuccessFactors HCM

Reproducing the Issue

  1. Log in to the affected system using support access.

  2. Navigate to Data Retention Management.

  3. Select Create New Purge Request.

  4. Choose Purge Inactive User as the purge type.

  5. Select the users manually or upload a file containing the users to be purged.

  6. Submit the purge request.

  7. Go to Purge Request Monitor and approve the request.

  8. Navigate to Purge Progress & Results.

  9. Download the purge report.

The report shows the following error for the failed users:

"ECDataUserObjectType EC data user purge failed. Please check server log or create a ticket."

 

Cause

Enable OpenText Integration was enabled in provisioning when third party storage was not being used causing issues with the purge. 

Resolution

Disable Enable OpenText Integration in provisioning ---> Company settings. 

See Also

Keywords

sf, success factors, document, document management, manage documents, DRTM, PLT,  DRM, purgeGroup, Purge Object Group, Inactive User Purge, error, ECDataUserObjectType EC data user purge failed.  , KBA , LOD-SF-PLT-DRM , Data Retention Management , LOD-SF-EC-DRM , Data Retention Management - (DRM & DRTM) EC Data Only , Problem

Product

SAP SuccessFactors HCM Core all versions