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SAP Knowledge Base Article - PreviewSymptom
When Replying to a Ticket Interaction or Forwarding a Ticket Via Email th Only Options Are Customers/Contacts or Employees.
There is no option to add an external source as Address Book, for example.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions
Keywords
KBA , LOD-CRM-SC-EML , Email , Product Enhancement
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