SAP Knowledge Base Article - Preview

3293658 - When Replying to a Ticket Interaction or Forwarding a Ticket Via Email the Only Options Are Customers/Contacts or Employees.

Symptom

When Replying to a Ticket Interaction or Forwarding a Ticket Via Email th Only Options Are Customers/Contacts or Employees.
There is no option to add an external source as Address Book, for example.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions

Keywords

KBA , LOD-CRM-SC-EML , Email , Product Enhancement

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