SAP Knowledge Base Article - Public

3293669 - Automatic Data Deletion not working as expected

Symptom

Automatic data deletion does not delete all records as configured.

Environment

Type: Test and Productive Systems
Product version: SAP CPQ 2023
System managed by: SAP Cloud Tenant
Sold product: SAP SALES CLOUD CPQ

Cause

System can be logging more than the maximum records for data deletion per day, which is set to 1 million.

Resolution

Raise a case to SAP CPQ Support Team to delete all required data, case should contain:

  1. Specific data for deletion;
  2. Explicit approval.

See Also

Automatic Data Deletion - https://help.sap.com/docs/SAP_CPQ/884885f05e6b4c8082254d4d9d63f19b/6223960a9d9a46ff8056b8b654ec2a9d.html?version=latest

Keywords

Data Deletion, Request, Records, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2023