SAP Knowledge Base Article - Public

3293697 - Task Processor not visible in Initially


In Inbox, The Task Processor is not visible when you check the Task for the first time. However, when you edit the task, close the task and refresh the view, only then the processor data is displayed


SAP Business bydesign

Reproducing the Issue

  1. Go to Home work center
  2. Go to Inbox view
  3. Select Open Tasks
  4. Processor field is blank
  5. Edit the task
  6. Close the screen
  7. Refresh teh view
  8. Processor is filled (the user who edited it)


This is expected system behavior


When a task goes to a team (2 or more people) then no name will be present in Processor field because it requires action from more than one individual. The task in this case is available to all in the team.

When user selects the task, it means the user has picked the task from the queue of team. The task status changes to "In process" . All this even if he doesn't click on edit. The processor name gets filled in only when task status gets changed to "In Process".


inbox, task, processor, , KBA , SRD-CC-BTM , Business Task Management , Problem


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