SAP Knowledge Base Article - Public

3293722 - Customer Ticket: Benefits Auto Enrolment Job Cancellation Request

Symptom

This article explains what information should be included and guidelines should be adhered to when creating customer cases/tickets for cancellation of Benefits Automatic Enrolment Job in Provisioning.  

Once the new enrolment jobs (Create or Update Benefit Enrollments for Benefit Master Data Changes and Create or Update Benefit Enrollments for Employee Master Data Changes) are configured, customer ticket can be created to cancel the Benefits Automatic Enrolment Job if partners/consultants are not available to cancel the jobs. 

Environment

  • SAP SuccessFactors Employee Central
  • Global Benefits

Resolution

  • The customer ticket must be with only the request for cancellation of the job. Any other query regarding the job, new jobs, or any other topic must be addressed via separate tickets.
  • Please do not contact us via chat for cancellation of the job as multiple checks must be performed before cancelling the job in Provisioning.
  • Please note that currently we are processing requests for cancellation of the job only in Production instances. Hence please do not send the requests for any non-Production instance (Test, Dev, Preview, Demo, etc.).
  • Title/Subject of the related ticket must be as following: Benefits Auto Enrolment Job Cancellation Request 
  • Priority of the ticket should be Medium.
  • Ticket should be created with the following component: LOD-SF-EC-GBF
  • The ticket must contain the following details for seamless processing:
    • Customer Name
    • Instance ID
    • Data Center (DC)/Timestamp: KBA 2354817 
    • Support Access ID: KBA 2088892 
    • Is Support authorized to cancel EC Global Benefits Auto Enrollment Job in the above mentioned instance(s):

See Also

Create or Update Benefit Enrollments for Benefit Master Data Changes 

Create or Update Benefit Enrollments for Employee Master Data Changes

SAP SuccessFactors Community Blog: EC Global Benefits Auto Enrollment Job End of Development Announced

SAP Blog: Reimagining Automatic Enrollment Jobs in Global Benefits

Implementing Global Benefits: Creating Automatic Enrollment Job for Benefit Master Data Changes

Implementing Global Benefits: Creating Automatic Enrollment Job for Employee Master Data Changes

Keywords

enrollment, delete, deletion, remove, obsolete, provisioning, tracker, delta, update , KBA , LOD-SF-EC-GBF , Global Benefits , How To

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions