Symptom
- Custom card is not showing on Latest Home Page even with the permission on Target Group
- I've added a group on Target Group and the user on this group is still not able to see the card
- I've added a role on Target Group and the user on this role is still not able to see the card
- The custom card added on a folder created on Manage Organizational Updates is not showing
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors HCM Suite
Cause
- The group/role was added only in the card's target but not in the Folder in Manage Organizational Updates.
- There are more than 16 cards that should be visible for a specific user.
Resolution
- Ensure that the relevant group or role is added to the custom folder to grant users visibility.
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Verify that users have permission to access the folder; if not, the card will not be displayed.
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You can add up to 100 custom cards; users will see up to 16 cards. They will see the top 16 active cards that are visible to them.
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To change the order of cards or folders:
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Drag and drop using a mouse, or
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Use the “More Actions” menu.
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See Also
Creating or Editing Custom Cards for the Latest Home Page
2979181 - For You Today Engagement Cards & Quick Actions on The Latest Home Page
Keywords
custom card not showing, organizational updates, permission granted, target group not working on custom cards, unable to see the card , KBA , LOD-SF-PLT-TIL , Custom Tile/Card Issues , LOD-SF-PLT-LHOM , Latest Home Page , How To
SAP Knowledge Base Article - Public