SAP Knowledge Base Article - Public

3294022 - Custom card is not showing in Home Page

Symptom

  • Custom card is not showing on Latest Home Page even with the permission on Target Group
  • I've added a group on Target Group and the user on this group is still not able to see the card
  • I've added a role on Target Group and the user on this role is still not able to see the card
  • The custom card added on a folder created on Manage Organizational Updates is not showing

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Cause

  • The group/role was added only in the card's target but not in the Folder in Manage Organizational Updates.
  • There are more than 16 cards that should be visible for a specific user.

Resolution

  • Ensure that the relevant group or role is added to the custom folder to grant users visibility.
  • Verify that users have permission to access the folder; if not, the card will not be displayed.

  • You can add up to 100 custom cards; users will see up to 16 cards. They will see the top 16 active cards that are visible to them.

  • To change the order of cards or folders:

    • Drag and drop using a mouse, or

    • Use the “More Actions” menu.

See Also

Creating or Editing Custom Cards for the Latest Home Page

2979181 - For You Today Engagement Cards & Quick Actions on The Latest Home Page

3033503 - Latest Home Page Custom Card Limitations

Keywords

custom card not showing, organizational updates, permission granted, target group not working on custom cards, unable to see the card , KBA , LOD-SF-PLT-TIL , Custom Tile/Card Issues , LOD-SF-PLT-LHOM , Latest Home Page , How To

Product

SAP SuccessFactors HXM Core 2211