SAP Knowledge Base Article - Public

3294022 - Custom card is not showing in Home Page

Symptom

  • Custom card is not showing on Latest Home Page even with the permission on Target Group
  • I've added a group on Target Group and the user on this group is still not able to see the card
  • I've added a role on Target Group and the user on this role is still not able to see the card
  • The custom card added on a folder created on Manage Organizational Updates is not showing

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite

Cause

  • The group/role was added only in the card's target but not in the Folder in Manage Organizational Updates.
  • There are more than 16 cards that should be visible for a specific user.

Resolution

Check and ensure the group or role is added into the custom folder as well to grant the user visibility to it.

If the user has no permission to see the folder, the card won't show as well.

Despite you can create up to 100 cards, system will only display the first 16 cards according to its order.

See Also

Creating or Editing Custom Cards for the Latest Home Page

2979181 - For You Today Engagement Cards & Quick Actions on The Latest Home Page

3033503 - Latest Home Page Custom Card Limitations

Keywords

custom card not showing, organizational updates, permission granted, target group not working on custom cards, unable to see the card , KBA , LOD-SF-PLT-TIL , Custom Tile/Card Issues , LOD-SF-PLT-LHOM , Latest Home Page , How To

Product

SAP SuccessFactors HXM Core 2211