Symptom
- Complete E-signature task, Document Signature task completion Template is not triggered.
- Go to Email services > Email template > Template is not triggered.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate the candidate from RCM.
- Complete the NHDR , PDC
- Complete the Complete the e-signature step.
- Completion of the e-signature step email not triggered.
Cause
- In correct configuration of recipient builder used in "to recipient builder" in email template.
Resolution
- The recipient builder in the "to recipient builder" should be Onboarding process Task Role-Based Recipient Builder.
- Note. Support Engineer please see Internal Memo.
See Also
Please see other related KBA 3063424 - [ONB] Compliance Document Signature Task completion Notification is not triggered
Keywords
E-sig, E-signature, Email Services, Email Status, Complete E-Signature Task, Embedded, Onboarding, ONB2, OBX, Document , KBA , LOD-SF-OBX-EML , Notifications , Problem
Product
SAP SuccessFactors Onboarding 2205