Symptom
- Upon completion of the Complete E-signature there's no Document Signature task completion Template triggered.
- See in the Email Status in the Email Services, no Document Signature task completion Template is triggered.
Environment
SAP SuccessFactors Onboarding
Cause
The recipient builder used in the "to recipient builder" while configuring the email is incorrect.
Resolution
The recipient builder in the "to recipient builder" should be Onboarding process Task Role-Based Recipient Builder.
Note. Support Engineer please see Internal Memo.
See Also
Please see other related KBA 3063424 - [ONB] Compliance Document Signature Task completion Notification is not triggered
Keywords
E-sig, E-signature, Email Services, Email Status, Complete E-Signature Task, Embedded, Onboarding, ONB2, OBX , KBA , LOD-SF-OBX-EML , Notifications , Problem
Product
SAP SuccessFactors Onboarding 2205