SAP Knowledge Base Article - Preview

3294123 - Document Signature task completion Email Template is not triggered - Onboarding

Symptom

After completing the E-signature task and the Document Signature task, the corresponding email template fails to trigger. Additionally, when checking under Email Services > Email Template, it is confirmed that the email is not triggered.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

E-sig, E-signature, Email Services, Email Status, Complete E-Signature Task, Embedded, Onboarding, ONB2, OBX, Document , KBA , LOD-SF-OBX-EML , Notifications , Problem

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