SAP Knowledge Base Article - Preview

3294177 - Unable to find users in Job Relationships


EC user search unable to find non-EC users in Job Relationships rel-user field

When searching for an employee in a field of reference type 'User' on EC UI's (such as the Job Information/Job Relationships History UI, or 'Change Job and Compensation Info' MSS), the search behaves differently to the people search in the page header. For example:

  • Search results don't include additional information, such as e.g. Job title or Location
  • Settings configured in the Employment Differentiator are not respected
  • Searching for names that contain special characters don't return any results
  • Searching for usernames doesn't return any results
  • Searching for non-EC users doesn't return any results




  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions


job relationships, unable to find user, non-ec, matrix manager, manager, supervisor, There were no results, ECT-213772, KI2211, PTCH-40247 , KBA , LOD-SF-EC-JRL , Job Relationships , Known Error

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