SAP Knowledge Base Article - Public

3294197 - Notification Trigger not working as expected in some email domains - Onboarding


  • Using the "GMAIL" domain, the notification body has the pre-configured email body in the system and the notification contains an HTML code. 
  • Using the "Yahoo" domain, the notification body has the pre-configured email body in the system. HTML is NOT showing
  • Using the "Microsoft Outlook" domain, the notification body contains the default configuration of the email template. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Use and configure the Email Layout Settings > Use Custom Layout.
  2. Modify or copy a default email template and customized the email body.
  3. Initiate onboarding for a candidate
  4. Try to send emails to different domains.
  5. See that:
    • Gmail will have an HTML code and the email body still has the default contents.
    • Yahoo won't have the HTML code, but the email body still has the default contents.
    • Microsoft outlook works fine.


Product Defect:

  • The custom layout doesn't have valid HTML.
  • The table and tr tags are mixed inside td tags.



  • The Engineering Team will have a code-fix in place to fix the custom layout default settings.


  • Meanwhile, the team recommends updating the layout.
  • Please find attached html file.
  • It has been tested in a QA instance with gmail and it worked fine.
    1. You can open the file in notepad
    2. Select all content
    3. Copy it
    4. Then paste it to Email Services-> Email Settings-> Email Layout Settings
    5. Hit Submit.

You can test it easily by resending emails under Email status tab. Resent email will pick up updated layout.

NOTE: If you updated the preconfigured colors, the attached file provided doesn't have those changes. It has default colors. So you may need to update colors again.


HTML code, notification triggers, Email Layout Settings, HTML, Email Settings, Onboarding notifications, EML, Email, INC3647215 , KBA , LOD-SF-OBX-NF , Notifications Framework , Problem


SAP SuccessFactors Onboarding 2211