SAP Knowledge Base Article - Public

3294283 - "Unable to connect to data source. Check your connection details then try again." error with connection to SQL-Database in SAP Analytics Cloud (SAC)


  • After changing the password of the login credentials, the following error message occurs in SAP Analytics Cloud (SAC) 
    "Unable to connect to data source. Check your connection details then try again."
  • When setting up a new connection with the exact same connection details, everything works just fine. 


SAP Analytics Cloud (Enterprise) 2022.15.8

Reproducing the Issue

  1. Edit SQL connection (Enter username and password).
  2. Connection updated successfully.
  3. Go to Datasets.
  4. Create New -> From a Data Source -> SQL Databases.
  5. Fill all the information.
  6. Push Create button.
  7. Notice error message "Unable to connect to data source. Check your connection details then try again.".




Add the parameters : "encrypt=false" and "encrypt=true;trustServerCertificate=true" in the Connection dialogue > Server (example: host:port;encrypt=false). 

See Also


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SAP Analytics Cloud 1.0