SAP Knowledge Base Article - Preview

3294332 - Chat Integration: Image cannot be opened at C4C Transcript window

Symptom

Image sent from customer during a Chat session (for example when using WhatsApp) cannot be opened at C4C Transcript window

Note: Image can be seen at widget integration during the Chat session


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales 

Product

SAP Cloud for Customer core applications 2211

Keywords

Image photo WhatsApp Chat JPG Transcript Timeline file , KBA , LOD-CRM-LA , Live Activity , How To

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