SAP Knowledge Base Article - Public

3294387 - Onboardee Disappear after Accepting as Rehire


  • Candidate disappeared after accepting as Rehire. 
  • In BPE Monitor can see can see Onboarding2Workflow or Onboarding2AtsIntegrationWorkflow entered exception message


SAP Successfactors Onboarding

Reproducing the Issue

  1. Complete Personal Data Collection
  2. Add an attachment in Payment Information portlet
  3. Submit Personal Data Collection
  4. Candidate enters Perform Rehire Verification
  5. Accept rehire on new employment
  6. Candidate disappears and cannot be located in dashboard


  • Attachment uploaded in Payment Information portlet during Personal Data Collection is causing candidate to enter exception message.
  • The attachment is failing as it cannot merge with the rehire flow


  1. Engineering team are aware of this issue and investigating further to resolve.
  2. They have a tentative release date for permanent fix of 2H 2023 Release. Please be aware this is tentative date and could change.
  3. Workaround: 
  4. Admin center -> Manage data -> search Payment Information - > Search with User id of affected candidate  - > select the user.
  5. Click Take action
  6. Delete the supporting doucment attached.
  7. Post deletion of this supporting document, save the Payment information
  8. Go to BPE : Manage Process Task -> filter to find process instance which is stuck -> then click on Restart Task.
  9. If you have candidate which is currently stuck could you please try this workaround .
  10. Where no attachment was uploaded no exception message is found as payment information can merge with rehire.


LockId is already set, update is not allowed, attachmentId=1234, status=null, attachment, payment information, rehire on new employment, exception message, candidate disappears after rehire, OBX-25603, EMPLOYEE_HRIS_GO_DMS_ERROR_LOCKID_ALREADYSET  , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem


SAP SuccessFactors Onboarding 2211