SAP Knowledge Base Article - Public

3294445 - Unable to Cancel Active Business Partner Data Removal Run

Symptom

There is no option to cancel an active business partner data removal run. When trying to set it to obsolete, the following error occurs:

Cannot change status; run 'ABC' is scheduled (where 'ABC' represents the run ID)

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Data Protection and Privacy work center
  2. Got to Common Tasks view
  3. Select Administer Obsolete Business Partner Removal Runs link
  4. Select the active run 'ABC'
  5. There is no option to cancel. When trying to choose: Actions > Set to Obsolete
  6. Error: Cannot change status; run 'ABC' is scheduled

Cause

Existing background jobs might hinder the action.

Resolution

  1. Go to Administration work center
  2. Got to Background Jobs view
  3. Find and select job 'ABC'
  4. Select Cancel 
  1. Go to Data Protection and Privacy work center
  2. Got to Common Tasks view
  3. Select Administer Obsolete Business Partner Removal Runs link
  4. Select the active run 'ABC'
  5. Choose Actions > Set to Obsolete
  6. Select Refresh
  7. The run does not appear as Active anymore

Keywords

unable to, not able, cannot, can't, data, remove

, KBA , AP-RC-ILM , ByD,C4C,Travel: Information Lifecycle Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions