Symptom
There is no option to cancel an active business partner data removal run. When trying to set it to obsolete, the following error occurs:
Cannot change status; run 'ABC' is scheduled (where 'ABC' represents the run ID)
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Data Protection and Privacy work center
- Got to Common Tasks view
- Select Administer Obsolete Business Partner Removal Runs link
- Select the active run 'ABC'
- There is no option to cancel. When trying to choose: Actions > Set to Obsolete
- Error: Cannot change status; run 'ABC' is scheduled
Cause
Existing background jobs might hinder the action.
Resolution
- Go to Administration work center
- Got to Background Jobs view
- Find and select job 'ABC'
- Select Cancel
- Go to Data Protection and Privacy work center
- Got to Common Tasks view
- Select Administer Obsolete Business Partner Removal Runs link
- Select the active run 'ABC'
- Choose Actions > Set to Obsolete
- Select Refresh
- The run does not appear as Active anymore
Keywords
unable to, not able, cannot, can't, data, remove
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions