SAP Knowledge Base Article - Public

3294602 - Products from C4C not copied to CPQ Quote


Product is not being saved on CPQ Quote during Quote creation on C4C. 


SAP SALES CLOUD CPQ integrated with SAP Cloud for Customers

Reproducing the Issue

  1. On C4C Create a new Quote;
  2. Search for a product and add to the quote;
  3. Click on Save and Open;
  4. Product will not be on Quote.


On Payload ProductSystemID is not being sent to CPQ. 


ProductSystemId is used when finding product to add in SAP CPQ. If an empty ProductSystemId is given, such products are ignored.
Customer should configure their payload with needed information in order to CPQ recognize the product and then add it to the quote.

See Also


Quote 2.0, C4C, Integration, Cloud for Customer, Product, Quote, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem


SAP CPQ 2023