3294627 - Response Option on Task

Is it possible to make Response Option visible on task/task creation?

SAP Cloud for Customer

1. Navigate to the Activities Work Center > Tasks
2. Create/Select existing Task
3. Select Adaptation Mode on Header
4. Select the 'Response Option' field - Set as Visible is ticked.
5. 'Response Option' does not appear on UI.

This is the same for other objects such as the Phone Call object

Prerequisites: Campaigns have to be scoped and existing campaigns need to be maintained in the system.

The field 'Response Option' will only become visible on activities (Task, Phone Call, etc.) if it is set as visible via adaptation (and not hidden).

Further, the object (Task, Phone Call, etc.) has to have a Campaign maintained: for the Header (details) section, make the 'Campaigns' field visible and maintain a campaign.

This will connect an existing campaign object with the activity object. The 'Response Option' field will now be visible.

Values for the field 'Response option' will only appear if the referenced campaign maintained on the object has response options maintained itself.

The 'Response Options' view is found in the Sales Campaigns work centre.

For further information please see the Help Portal: Classify Sales Campaign Responses

and Tasks - "Reference a campaign with a specified response option."

Response Option, Task, Phone Call, Activities, Campaign, Appointment , KBA , LOD-CRM-OPP , Opportunity Management , LOD-CRM-MKT-CAM , Campaigns , LOD-CRM-ACT , Activities , Problem