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3294661 - Dump OBJECTS_OBJREF_NOT_ASSIGNED when discovering Introscope Enterprise Manager 10.8 - SAP Solution Manager 7.2

Symptom

After upgrading the Introscope EM to version 10.8 you are getting dumps when you try to discover the Introscope EM at step "Define CA Introscope" or when you try to access the "User Management" functions.

In the dump file you can see:

Category               ABAP Programming Error                                                       
Runtime Errors      OBJECTS_OBJREF_NOT_ASSIGNED                                                  
Except.                 CX_SY_REF_IS_INITIAL                                                         
ABAP Program       CL_DIAGLS_LMDB_WRITE_UTIL=====CP                                             
Application Component  SV-SMG-LDB    

Short Text                                                                                        
    Access using a 'ZERO' object reference is not possible.  
 
Error analysis                                                                                    
    An exception has occurred which is explained in more detail below. The                        
    exception is assigned to class 'CX_SY_REF_IS_INITIAL' and was not caught in                   
     procedure                                                                                    
    "SET_LMDB_INST_SCVS_TO_REF" "(METHOD)", nor was it propagated by a RAISING                    
     clause.                                                                                      
    Since the caller of the procedure could not have anticipated this                             
    exception, the current program was terminated.                                                
    The reason for the exception is:                                                              
    You are trying to access a component with a 'ZERO' object reference                           
    (points to 'nothing'). Variable: "<LFS_SOFT_COMP_VERS>".                                      
    An object reference must point to an object (an instance of a class)                          
    before it can be used to access a component. The reference has either                         
    never been set, or it was set to 'ZERO' with a CLEAR statement. 
  
Contents of system fields                                                                         
Name     Val.                                                                                                                                                                        
SY-MSGV1 SAP_SuppliedElements.KeyElementFingerprint="bb90a9                                       
SY-MSGV2 d7-8e32-54e5-3253-514117d5a379",SupplierName="LAPI                                       
SY-MSGV3 _WilyExtractor",SupplierVendor="sap.com" 


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Environment

  • SAP Solution Manager 7.2 SP13 and higher
  • Introscope Enterprise Manager 10.8

Product

SAP Solution Manager 7.2

Keywords

OBJECTS_OBJREF_NOT_ASSIGNED, CX_SY_REF_IS_INITIAL, CL_DIAGLS_LMDB_WRITE_UTIL=====CP, CL_DIAGLS_LMDB_WRITE_UTIL=====CM005, SET_LMDB_INST_SCVS_TO_REF, 500 error, Define CA Introscope, User Management , KBA , XX-PART-WILY , Introscope by CA Technologies , SV-SMG-LDB , Landscape Management Database (LMDB) , Known Error

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