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SAP Knowledge Base Article - PublicSymptom
Onboarding welcome email being sent to candidate personal email
Environment
SAP SuccessFactors Onboarding
Cause
It's expected to get the onboarding notification be sent to personal emails.
Resolution
This is how the onboarding system is designed to get the notification sent.
All onboarding notification is sent to the email used during the sign up in RCM during the application login.
Keywords
OBX, onboarding, email, personal email, default email, login email, signup email , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem
Product
SAP SuccessFactors Onboarding all versions
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