3294920 - Onboarding email sent to personal email

Symptom

Onboarding welcome email being sent to candidate personal email.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. Navigate to SAP SuccessFactors HCM.
2. Onboarding> Security.
3. Locate the affected hiring manager.
4. Verify the email.

Cause

It's expected to get the onboarding notification be sent to personal emails.

Resolution

This is how the onboarding system is designed to get the notification sent.

All onboarding notification is sent to the email used during the sign up in RCM during the application login.

Keywords

OBX, onboarding email, personal email, default email,welcome email, login email, signup email, Onboarding 1.O. , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem

Product