SAP Knowledge Base Article - Public

3294933 - Unable to Save Custom Layout under Email Services - Onboarding

Symptom

Getting error "An error occurred while saving your email settings." when trying to save Custom Layout under Email Services.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Enter the Email Services > Email Settings
  2. Select Use Custom Layout
  3. Enter custom HTML
  4. Try to save it and error "An error occurred while saving your email settings." appears.

Cause

Custom HTML added is incorrect.

Resolution

  1. Using a HTML Validator, copy and paste the provided HTML to look for errors
  2. An Error Message appears
  3. It is necessary to correct the HML according to what is mistaken
  4. Add the correct HTML again. 

Keywords

"An error occurred while saving your email settings.", Email, Services, Error, Custom, Layout, HTML, Custom, Email, Issue, error , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions