Symptom
You face a problem with the Security Audit Log (SAL) and open a case at SAP Support.
You don't know what information are necessary for analyzing the issue on SAP Support side.
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Environment
As of SAP BASIS 750 SP03 and if the new SAL environment according to SAP Note 2191612 is used.
Otherwise please refer to KBA 3285066.
Info: As of SAP BASIS 755 the old SAL environment (originally called via SM19 and SM20) is switched off and cannot be used anymore. When using SM19 and SM20 in system with SAP BASIS 755 or higher the new SAL environment will be called instead of the old SAL environment. Means SM19 calls the same as RSAU_CONFIG and SM20 calls the same as RSAU_READ_LOG.
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