3295215 - SAP Invoice Management by Open Text - Invoice is not locked and released correctly when opened by a Substitute and the actual approver

Symptom

In SAP Invoice Management by Open Text Approval Portal, an invoice is not locked and released correctly when opened by a Substitute and the actual approver; the invoice lock is released and can cause a Substitute to lock the invoice at the confirmation page.

Error message:

Error: Cannot lock invoice xxxxxxxxxxxx.

Product

SAP Invoice Management 16.3 by OpenText for SAP S/4HANA ; SAP Invoice Management 20.4 by OpenText for SAP S/4HANA, option for invoice processing ; SAP Invoice Management 7.5 by OpenText for SAP S/4HANA

Keywords

KBA , XX-PART-OPT-INV , SAP Invoice Management by OpenText , Problem

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