3295509 - The topic reported, related to the Agent Desktop is not a bug but rather technical gap or new requirement

• Discussed the matter with SAP Cloud Support
• SAP Team evaluated the problem and determined to be either a technical gap or new requirement
• Requires further analysis by SAP's Product Team

• SAP Cloud for Customer
• SAP Cloud for Service
• SAP Cloud for Sales
• Agent Desktop (Service Agent Console)

• For all Agent Desktop add-ons (side-side), also called Service Agent Console, new requirements, please use the Customer Influence Program, the official channel for the above topics.
1. Go to https://influence.sap.com/sap/ino/#/campaign/1867
2. Enter "Agent Workspace" as the category
3. Complete the rest of the information requested and add attachments, if possible, to best describe the issue
   
• Decision-making for products will be handled by the designated Product Managers and communicated through the Customer Influence Portal (idea).

Customer Influence, Agent Desktop, new enahancement, new requirement , KBA , agent desktop , customer influence , LOD-CRM-SBS-AC , Agent Console Add-on , LOD-CRM-PM-SRV , C4C Product Management - Service , Problem