SAP Knowledge Base Article - Preview

3295558 - "Knowledge Base Server is down" error pops up while searching for a keyword in Search Knowledge Base tile in Ask HR application

Symptom

In a knowledge base integration with SAP SuccessFactors Work Zone, while searching for a keyword in Search Knowledge Base tile in Ask HR application, following error pops up

Knowledge Base server is down. Please try again later.
HTTP Status 500 - An internal application error occurred.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP SuccessFactors HCM Suite
  • Ask HR / Employee Central Service Center (ECSC)

Product

SAP SuccessFactors HCM Suite all versions

Keywords

knowledge, base, server, down, http, status, 500, sap_workzone_odata, Ask HR, search, ECSC, work zone , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Problem

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