3295558 - "Knowledge Base Server is down" error pops up while searching for a keyword in Search Knowledge Base tile in Ask HR application

In a knowledge base integration with SAP SuccessFactors Work Zone, while searching for a keyword in Search Knowledge Base tile in Ask HR application, following error pops up

Knowledge Base server is down. Please try again later.
HTTP Status 500 - An internal application error occurred.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors HCM Suite
• Ask HR / Employee Central Service Center (ECSC)

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