SAP Knowledge Base Article - Public

3295639 - Cannot Receive Connector Results Notification after DC Migration

Symptom

Customer is not receiving the mail with the connector result and setting 'connector.report.email.enable=true' is configured correctly.

Environment

SAP SuccessFactors Learning

Cause

Property 'connector.report.email.toAddresses=John.Smith@company.com' is configured in LMS > System Admin > Configurations > System Configuration > CONNECTORS file.

Resolution

After DC migration, notifications sent to nonexistent addresses could be bounced because it increases the chance of emails being marked as spammers.

For this exact reason, "john.smith@company.com" as a recipient is blacklisted on our mail infra, so these mails are silently discarded. 

Please change the property to an existing email address or leave it blank.

Keywords

lms, learning, notifications, not, received, sent, missing, dummy, spam, blocked, blacklist, john.smith@company.com , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions