Symptom
Customer is not receiving the mail with the connector result and setting 'connector.report.email.enable=true' is configured correctly.
Environment
SAP SuccessFactors Learning
Cause
Property 'connector.report.email.toAddresses=John.Smith@company.com' is configured in LMS > System Admin > Configurations > System Configuration > CONNECTORS file.
Resolution
After DC migration, notifications sent to nonexistent addresses could be bounced because it increases the chance of emails being marked as spammers.
For this exact reason, "john.smith@company.com" as a recipient is blacklisted on our mail infra, so these mails are silently discarded.
Please change the property to an existing email address or leave it blank.
Keywords
lms, learning, notifications, not, received, sent, missing, dummy, spam, blocked, blacklist, john.smith@company.com , KBA , LOD-SF-LMS-NOT , Notifications , Problem
SAP Knowledge Base Article - Public