SAP Knowledge Base Article - Public

3295786 - Show Me Icon not visible on Performance Tab

Symptom

In the "Performance" tab, users don't see the "Show me" video which they are supposed to see. In turn. they see the "Help & Tutorials" icon, which is supposed to be hidden.

Environment

SAP SuccessFactors HCM Suite 

Reproducing the Issue

  1. Log onto customer's system with provided access. 
  2. See the Show me Icon visible on the home page and other areas. 
  3. Go to the 'Performance' area of SF.
  4. Notice where the 'Show Me Icon' is usually present, there is the Help & Tutorials icon present instead. 

Cause

  • Expected behaviour based on show me icon  configuration
  • There is no video hosted for the 'Performance' tab causing the 'Show Me' icon not to appear. 

Resolution

Host a video file for the Show Me Icon and the button will appear on the Performance tab as per: 2088578 - Show Me feature | Must-known guide

See Also

Keywords

show me, show me video, show me videos, upload videos, show me author, performance, PLT, help & tutorials, show me video url , KBA , LOD-SF-PLT-SHW , Show me videos , LOD-SF-PM , Performance Management , Problem

Product

SAP SuccessFactors HCM Suite all versions