Symptom
In the "Performance" tab, users don't see the "Show me" video which they are supposed to see. In turn. they see the "Help & Tutorials" icon, which is supposed to be hidden.
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Log onto customer's system with provided access.
- See the Show me Icon visible on the home page and other areas.
- Go to the 'Performance' area of SF.
- Notice where the 'Show Me Icon' is usually present, there is the Help & Tutorials icon present instead.
Cause
- Expected behaviour based on show me icon configuration
- There is no video hosted for the 'Performance' tab causing the 'Show Me' icon not to appear.
Resolution
Host a video file for the Show Me Icon and the button will appear on the Performance tab as per: 2088578 - Show Me feature | Must-known guide
See Also
Keywords
show me, show me video, show me videos, upload videos, show me author, performance, PLT, help & tutorials, show me video url , KBA , LOD-SF-PLT-SHW , Show me videos , LOD-SF-PM , Performance Management , Problem
Product
SAP SuccessFactors HCM Suite all versions