SAP Knowledge Base Article - Public

3295823 - Payroll Unified Configuration remains loading


When opening "Payroll Unified Configuration", page remains loading with 3 dots or a blank page appears:

Next errors could appear on an F12 trace:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP Employee Central Payroll

Reproducing the Issue

  1. Logon to EC instance
  2. Open Payroll Unified Configuration
  3. Page remains loading


This issue could be related to the missing configuration of the event reason, which doesn´t have an event assigned.


  1. Open Payroll Unified Configuration and take an F12 trace. Click on FOEventReason query and search events with "eventNav" : null:
  2. Open "Manage Organization, Pay and Job Structures" and select "Event Reason" from first drop-down.
  3. Search one of the affected event reasons
  4. Assign an event to the event reason:
  5. Navigate to Picklist Center -> search for "event" picklist ->maintain translation labels for the above externalCode, as per KBA 3150634.
  6. Repeat these steps for all event reasons without an event assigned.

See Also

3150634 - Payroll Unified Configuration screen does not load
3204407 - Payroll Unified Configuration not loading


KBA , LOD-EC-GCP-PY-MAS , Employee Data Maintenance via Mashups , LOD-EC-GCP-PY , Payroll Integration EC to Employee Central Payroll , LOD-EC-GCP-PY-PST , EC Payroll Pay Statement , Problem


SAP SuccessFactors HXM Core 2211