SAP Knowledge Base Article - Public

3295892 - Message 'Http failure response for https://de.crm.cloud.sap/sap/c4c/api/v1/visit-list-service/visitLists: 403 OK' When User Clicks in the 'Create Visit List' Button

Symptom

Message 'Http failure response for https://de.crm.cloud.sap/sap/c4c/api/v1/visit-list-service/visitLists: 403 OK' appears when user clicks in the 'Create Visit List' button inside Cockpit view of Dynamic Visit Planning work center

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open the Dynamic Visit Planning work center.
  2. Select the Cockpit view.
  3. Click in the Account List icon (in the upper right corner).
  4. Select Account ABC (where ABC is the ID of an Account).
  5. Click in the Create Visit List button.

You notice the message 'Http failure response for https://de.crm.cloud.sap/sap/c4c/api/v1/visit-list-service/visitLists: 403 OK'.

Cause

The user does not have the Visit Lists work center view assigned.

Resolution

Assign the 'Visit Lists' work center view of Dynamic Visit Planner work center to the user. Refer to the SAP Help Page "Create Business Roles and Assign Work Centers and Views".

Keywords

Message ; Http failure response for https://de.crm.cloud.sap/sap/c4c/api/v1/visit-list-service/visitLists: 403 OK; Create Visit List; Cockpit ; View ; Dynamic Visit Planning ; Http failure response for 403 OK; POST https://de.crm.cloud.sap/sap/c4c/api/v1/visit-list-service/visitLists 403 ; {"error":{"code":"dynamic-visit-planning.131","message":"Not Authorized"}}; , KBA , LOD-CRM-DVP , SAP Sales Cloud, dynamic visit planning add-on , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP Cloud for Customer add-ins all versions