SAP Knowledge Base Article - Public

3296084 - Additional Data Collection Step is blank - Onboarding

Symptom

When candidate access the Complete Additional Onboarding Tasks step, the tasks appear blank or display incorrect content.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as a candidate
  2. Select "Complete Additional Onboarding Tasks"
  3. Custom Tasks are coming blank

Cause

This issue occurs when the required object permissions are not granted to the External User role. Under the Miscellaneous Permissions section (or any of the category selected during object creation), the relevant custom object definitions are missing the necessary permissions (such as Read or View). 

Resolution

To resolve this issue, follow these steps:

  1. Navigate to Admin Center > Manage Permission Roles.
  2. Select the External User permission role.
  3. Under Miscellaneous Permissions (or the appropriate object category), locate and add the relevant custom object definitions created for the additional onboarding tasks.
  4. Grant the necessary permissions (e.g., View and Read access).
  5. Save the changes.

Keywords

Complete, Additional, Onboarding, Tasks, error, custom, Data, Collection, issue, not, appearing, blank, content, wrong, missing, loading, load, nothing, OBX, ADC , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions