SAP Knowledge Base Article - Preview

3296098 - E-mail templates not available when creating Auto-Flow rules related to e-mail notifications for Cases

Symptom

  • You are creating Case Priority Notifications using Auto-Flow rules
  • After creating Email Templates, we were unable to use any of them whilst creating an E-mail Autoflow.
  • The message states 'No documents available to use'


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Environment

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

Auto-Flow, Email Templates, Case , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , Problem

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