3296098 - E-mail templates not available when creating Auto-Flow rules related to e-mail notifications for Cases

• You are creating Case Priority Notifications using Auto-Flow rules
• After creating Email Templates, we were unable to use any of them whilst creating an E-mail Autoflow.
• The message states 'No documents available to use'

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

1. Click on the User Menu.
2. Click Settings.
3. Navigate to All Settings.
4. Click Autoflow under Business Flow.
5. Open the autoflow Notification.
6. Expand the Send Email section.
7. Under Email Templates, click "Select Email Template".
8. See in the "Language" field, and note that English is grayed out and it is not possible to choose a different language.

• All the case related templates have been maintained in a language other than English
• Languages such as French, English UK, Spanish etc. are not supported

• Currently, with autoflow, only e-mail templates maintained in English is supported.
• Please refer to the following feature request https://influence.sap.com/sap/ino/#/idea/335737/?section=sectionDetails.
  • The PM team will evaluate the requirements for feasibility to be added in future releases.
  • The PM may additional feedback and potential timelines of the requirement, when possible.
• Workaround:
  • Please set the email template language for autoflow to English instead of, for example, Portuguese, Spanish, French, etc.  
  • Even if the template is initially designed for, for example, the Portuguese audience, it will function correctly despite the language difference.

Auto-Flow, Email Templates, Case , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , Problem