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3296124 - Which components to use when creating support cases for various SAP for Me applications

Symptom

  • What is the best component to use when contacting SAP experts about SAP for Me applications?
  • Delays due to case being logged under the wrong component for the wrong support team
  • Topics or applications that belong under component XX-SER-FORME 
  • Which component to use when creating cases for various applications in SAP fotr Me?
  • Which components replace the deactivated components starting with XX-SER-SAPSMP*
  • How to contact SAP Support for applications starting with https://me.sap.com*


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Environment

Applies to: ALL SAP for Me applications with URL https://me.sap.com*

Keywords

Incident , CSA Team , Customer Support Applications , support portal , SAP ONE Support Launchpad retired EOL , SMP , Service Marketplace , https://launchpad.support.sap.com/#/user/management , https://launchpad.support.sap.com/#/sscr , https://launchpad.support.sap.com/#/systemdata , https://launchpad.support.sap.com/#/systemdata , https://launchpad.support.sap.com/#/namespaces , https://launchpad.support.sap.com/#/licensekey/wizard , https://launchpad.support.sap.com/#/softwarecenter , https://launchpad.support.sap.com/#/csns , SAP Universal ID , BOBJ , SAP ONE Support Launchpad , SAP Service Marketplace , SAP Support Portal , support incidents , SMP , OSS , XX-SER-SAPSMP-LAUNCH , XX-SER-SAPSMP-ACC , XX-SER-SAPSMP-IBX , XX-SER-SAPSMP-REP , XX-SER-SAPSMP-SUP , XX-SER-SAPSMP-CON , XX-SER-SAPSMP-CONB , XX-SER-SAPSMP-HEC , XX-SER-SAPSMP-IBX , XX-SER-SAPSMP-LAUNCH , XX-SER-SAPSMP-REP , XX-SER-SAPSMP-SDM , XX-SER-SAPSMP-SSCR , XX-SER-SAPSMP-ST , XX-SER-SAPSMP-SUP , XX-SER-SAPSMP-SWC , XX-SER-SAPSMP-SYS , XX-SER-SAPSMP-TEN , XX-SER-SAPSMP-USR , XX-SER-SAPSMP-BC , XX-SER-SAPSMP-TEST , XX-SER-SAPSMP-IBX , XX-SER-SAPSMP-ST Sizing Tools (previously in SAP Service Marketplace) , BC-UPG-MP-ONB (previously XX-SER-SAPSMP-CONB) Maintenance Planner Cloud Onboarding ,  XX-SER-SAPSMP-ACC , XX-SER-SAPSMP-CAC , XX-SER-SAPSMP-COE , https://me.sap.com/servicessupport/ecsworkspace , https://me.sap.com/app/ecscontacts
https://me.sap.com/app/heclandscapehttps://me.sap.com/ecssecuritypatches , replaces KBA 3325445 , Pathfinder Application uses SV-SCS-S4R , Roadmap Viewer application uses SV-SCS-RMV https://go.support.sap.com/roadmapviewer/ , SAP Cloud ALM uses SV-CLM-IMP-PRJ , SAP Transformation Navigator uses XX-SER-SAPTN , Systems & Provisioning > Connectivity (tab) , , KBA , XX-SER-FORME , SAP for Me , XX-SER-UID , SAP Universal ID , BPI-SIG-CA , Cross Application Topics for SAP Signavio , SV-SMG-DVM , Data Volume Management , XX-SER-DNSP , Development Namespaces for Customers and Partners , XX-SER-LIKEY , License keys for SAP systems , XX-SER-LIKEY-BOJ , Business Objects Products , XX-SER-LIKEY-SYB , Sybase Products , XX-SER-SWFL-ESD , SAP Electronic Software Delivery , BC-UPG-MP , Maintenance Planning Tools , CA-TRS-PRCK , S/4HANA Conversion Pre-Checks , SV-CLM-IMP-PRJ , Project and Setup , SV-SCS-CCM , Custom Code Analytics , SV-SCS-RMV , Roadmap Viewer , SV-SCS-S4R , SAP Readiness Check , SV-SMG-CA-KPI , KPI Catalog , XX-SER-SAPTN , SAP Transformation Navigator , XX-SER-FORME-UM , SAP for Me - User Management , XX-SER-FORME-ECS , Raise issues concerning ECS related applications in SAP4Me , XX-SER-SAPSMP-HEC , SAP Support Portal for HEC Customers (Content) , XX-SER-SWFL-FCMS , SWDC File Content Management System (FCMS) Support Component , XX-SER-NET-HTL , Problems with remote access to Customer on premise system , XX-SER-NET , Remote Network Connections for On-Premise Customers , Problem

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