SAP Knowledge Base Article - Preview

3296124 - How to create support cases (and components) for SAP Universal ID and SAP for Me

Symptom

  • Case was logged under the wrong component
  • Delays due to case being logged under the wrong component for the wrong support team
  • What topics does the support portal team help with? 
  • Which topics are/are not handled under components XX-SER*


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Environment

This article applies to the support portal applications:

Keywords

Incident , CSA Team , Customer Support Applications , support portal , SAP ONE Support Launchpad retired EOL , SMP , Service Marketplace , https://launchpad.support.sap.com/#/user/management , https://launchpad.support.sap.com/#/sscr , https://launchpad.support.sap.com/#/systemdata , https://launchpad.support.sap.com/#/systemdata , https://launchpad.support.sap.com/#/namespaces , https://launchpad.support.sap.com/#/licensekey/wizard , https://launchpad.support.sap.com/#/softwarecenter , https://launchpad.support.sap.com/#/csns , , KBA , XX-SER-FORME , SAP for Me , XX-SER-UID , SAP Universal ID , Problem

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