SAP Knowledge Base Article - Preview

3296204 - As the IAS administrator, how to deal with the situation that IAS is asking end user for passcode, but the passcode is unknown or incorrect

Symptom

  • When end user tried to login application via IAS, in IAS login page, after inputting username and passcode, passcode is asked.
  • The end user cannot login due to the following cases.
    • The the passcode device is unknown.
    • The passcode in the device is incorrect.


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Environment

Identity Authentication

Product

Identity Authentication 1.0

Keywords

IAS, MFA, TOTP, passcode , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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