3296561 - Former Contingent Employees are not able to "Refer a Friend" in the Internal Career Site powered by CSB - Recruiting Marketing

When Contingent Employees access a job posting using ICS, the "Refer a Friend" button is missing. This behavior is only experienced for some users who have two profiles/users configured in ICS. 

• SAP SuccessFactors Recruiting Management (RCM)
• SAP SuccessFactors Recruiting Marketing (RMK)

1. In the instance, go to Careers tab
2. Authenticate as an Employee in the ICS
3. Navigate to Search Jobs
4. Click in a job requisition
5. You will see there is no Refer a Friend button in the job requisition page

Login name is pointing to contingent username which is inactive. Permission is not provided to the inactive users to access “Refer a Friend” button.

There are some prerequisites to check before starting the steps in the IAS configuration, see it in more detail and the feature expected behavior in the KBA 2943012 - Refer a Job to a Friend on Internal Career Site Powered by CSB - Recruiting.

Regarding the solution, since the employee has two profiles/usernames, pointing the IAS Login Name to the active username would resolve the issue. Please follow the steps below for configuring the IAS Login name:

1. Login to IAS Admin Console
2. Click into "User Management"
3. Search for the user you want to change the Login Name
4. Click on that user
5. Under "Personal Information" section, click on the 'pencil' icon on the right-hand side
6. Change/Add a value for "Login Name" attribute.
   Note, this value must be the same as the SuccessFactors active username value. It cannot be the username of a different or inactive SuccessFactors user.
7. Click on the 'Save' button.

For general information on how to edit a user in IAS Admin Console, please refer to List and Edit User Details.

Note: The job needs to be posted both internally and externally and the employee needs to be authenticated to see the Refer a Friend button. 

If the user is still facing the issue please check the Subject Name Identifier as instructed in the KBA: 3130956 - Refer a Friend to Job button missing for ICS - Recruiting Marketing

3130956 - Refer a Friend to Job button missing for ICS - Recruiting Marketing

2943012 - Refer a Job to a Friend on Internal Career Site Powered by CSB - Recruiting

List and Edit User Details.

3055803 - Hashing Methods for Recruiting Applications in IAS - Recruiting

Adding SAP SuccessFactors Recruiting Service Providers in Identity Authentication Service