Symptom
When Contingent Employees access a job posting using ICS, the "Refer a Friend" button is missing. This behavior is only experienced for some users who have two profiles/users configured in ICS.
Environment
- SAP SuccessFactors Recruiting Management (RCM)
- SAP SuccessFactors Recruiting Marketing (RMK)
Reproducing the Issue
- In the instance, go to Careers tab
- Authenticate as an Employee in the ICS
- Navigate to Search Jobs
- Click in a job requisition
- You will see there is no Refer a Friend button in the job requisition page
Cause
Login name is pointing to contingent username which is inactive. Permission is not provided to the inactive users to access “Refer a Friend” button.
Resolution
There are some prerequisites to check before starting the steps in the IAS configuration, see it in more detail and the feature expected behavior in the KBA 2943012 - Refer a Job to a Friend on Internal Career Site Powered by CSB - Recruiting.
Regarding the solution, since the employee has two profiles/usernames, pointing the IAS Login Name to the active username would resolve the issue. Please follow the steps below for configuring the IAS Login name:
- Login to IAS Admin Console
- Click into "User Management"
- Search for the user you want to change the Login Name
- Click on that user
- Under "Personal Information" section, click on the 'pencil' icon on the right-hand side
- Change/Add a value for "Login Name" attribute.
Note, this value must be the same as the SuccessFactors active username value. It cannot be the username of a different or inactive SuccessFactors user. - Click on the 'Save' button.
For general information on how to edit a user in IAS Admin Console, please refer to List and Edit User Details.
Note: The job needs to be posted both internally and externally and the employee needs to be authenticated to see the Refer a Friend button.
If the user is still facing the issue please check the Subject Name Identifier as instructed in the KBA: 3130956 - Refer a Friend to Job button missing for ICS - Recruiting Marketing
See Also
3130956 - Refer a Friend to Job button missing for ICS - Recruiting Marketing
2943012 - Refer a Job to a Friend on Internal Career Site Powered by CSB - Recruiting
3055803 - Hashing Methods for Recruiting Applications in IAS - Recruiting
Adding SAP SuccessFactors Recruiting Service Providers in Identity Authentication Service
Keywords