SAP Knowledge Base Article - Preview

3297004 - Support channels related to S-users, P-Users, T-user or cloud users.

Symptom

You have inquiries related to S-users, P-Users, T-user or cloud users. For example:

  • The customer has question/query/update request for their S-user and P-User for SAP ID Service (IDS) and there is a need to know the right area who supports these issues.
  • Multi-factor authentication questions.
  • Did not receive password reset email.
  • Trouble resetting password.
  • Disable/deactivate Two-Factor Authentication / TFA / 2FA / MFA for a user.


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Environment

  • Identity Authentication.

Product

SAP Cloud Identity Services all versions

Keywords

IDS, IAS, BC-IAM-IDS, IPS, identity provisioning, user creation, S-User, Universal id, P-User, T-User , KBA , BC-IAM-IDS , Identity Authentication Service , How To

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