SAP Knowledge Base Article - Public

3297060 - Email notifications of creation or completion of worksheet are not being send or received - Compensation

Symptom

Email notifications of creation or completion of worksheet are not being send or received.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Compensation

Reproducing the Issue

Create a worksheet and select the option send email notification;

OR

Complete an worksheet route map.

Cause

Possible reasons why worksheet creation email notification is not send or received:

  1. The Document Creation Notification is not sent if the Sender and the Recipient are identical;
  2. The template was not configured for the selected language. On this scenario, a warning message will be shown in the E-Mail Notification Templates settings:

Possible reason why worksheet completed email notification is not send or received

User don't have any recipient selected in the E-Mail Notification Templates settings Document completed notification:

Resolution

Worksheet creation email notification is not send or received:

  1. You will receive a "Mass Create Form Instance" email notification rather than the "Document Creation Notification".
  2. Create a template email for all the languages.

Worksheet creation email notification is not send or received:

Select recipients for the Document completed notification.

See Also

KB Article 2087890 - Top Reasons Why Email Notifications are Not Sent or Received. Basic Troubleshooting - HXM Suite

Keywords

Email notifications, email notification, not being send, not send, not sent, not being received, not received, creation notification, Completed notification, Email template warning, Compensation email notification, CMP , KBA , LOD-SF-CMP-EML , Emails, Notifications & Alerts , Problem

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HXM Core all versions