3297537 - Picklist field is blank post-instance refresh - Recruiting Management

After performing an instance refresh, some picklist field (e.g., State field) defined in the template is showing blank in UI, while it should have a value.

SAP SuccessFactors Recruiting Management

Picklist cache corruption after instance refresh.

In order to have some recruiting pages loading faster, behind the scenes we use a cache to store picklist information. Every time you load an application detail page, for example, the system retrieves the picklist labels from cache and not directly from the database. Furthermore, every time a change happens in the picklist information, picklist center, the cache is refreshed.

Hence, you can force the picklist cache to be refreshed by following the steps mentioned in this KBA: 3041749 - Picklist is Showing Duplicated Values or Option ID - Recruiting Management

refresh, cache, corruption, application, instance , KBA , LOD-SF-RCM-SYS , System Performance, Usability, Errors, Security , Problem