SAP Knowledge Base Article - Preview

3297559 - You get the message: "Click here to download pictures..." in Outlook after receiving an e-mail triggered via Workflow notification.

Symptom

  • You created an HTML template and used this template in an E-mail Notification Workflow Rule
  • Logo is not visible in in Microsoft Outlook (MS Outlook)
  • In MS Outlook, the user gets the following message:"Click here to download pictures. To help protect your privacy. Outlook prevented automatic download of some pictures in this message."


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Environment

  • Microsoft Outlook
  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales

Product

SAP Cloud for Customer core applications 2211

Keywords

Image, broken, blocked image, logo, Outlook, e-mail, workflow rule, C4C, HTML template , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-WKF , Workflow , Problem

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