3297559 - You get the message: "Click here to download pictures..." in Outlook after receiving an e-mail triggered via Workflow notification.

• You created an HTML template and used this template in an E-mail Notification Workflow Rule
• Logo is not visible in in Microsoft Outlook (MS Outlook)
• In MS Outlook, the user gets the following message:"Click here to download pictures. To help protect your privacy. Outlook prevented automatic download of some pictures in this message."

• Microsoft Outlook
• SAP Cloud for Customer
• SAP Cloud for Service
• SAP Cloud for Sales

1. A Workflow Rule triggers an e-mail notification
2. The e-mail recipient opens the e-mail from MS Outlook

• C4C has no control over the client side decision to block the images, since these may be considered harmful to the business user system
• 3rd party issue.

• Check the following Microsoft's online documentation:"Block or unblock automatic picture downloads in email messages"
• Also check:"Automatically download pictures from the Internet in Outlook for Mac", if MAC OS is used

• 3089001 - How to Download Workflow Rule HTML Template
• 3120087 - How to set up one e-mail Notification template in multi languages in C4C workflow 

Image, broken, blocked image, logo, Outlook, e-mail, workflow rule, C4C, HTML template , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-WKF , Workflow , Problem