SAP Knowledge Base Article - Public

3297561 - Copying a Container Row does not trigger Rules

Symptom

When copying a container row, product rules are not executed, making product being marked as incomplete.

Environment

Type: Productive and Test System
Product version: SAP CPQ 2023
System managed by: SAP Cloud Tenant
Sold product: SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Create a new Quote;
  2. Configure a container product, creating a container row;
  3. Product is marked as complete;
  4. Trigger the Copy Action on container row created;
  5. Product is marked as Incomplete.

Cause

Missing Backend Parameter that allows execution of rules when copying a row in a container.

Resolution

Engage Support Team so that backend parameter that allows execution of rules when copying container row.

Keywords

Copy, Container, Container Row, Configurator, Incomplete, Complete, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error

Product

SAP CPQ 2023