SAP Knowledge Base Article - Preview

3297638 - Issues when checking promotion related data in Backoffice for CustomerSupportAdministratorRole


Login Backoffice with CustomerSupportAdministratorRole, the following symptoms are observed:

  • In Explorer-tree, under "Marketing" section, instead of "Promotion Rules", the "Promotions" node displays
  • the data in "Promotions" is not loading for the first time after login, but it works fine after clicking other nodes in Backoffice.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP Commerce Cloud 2205.0-2205.9
  • SAP Commerce Cloud 2211.0-2211.3


SAP Commerce Cloud 2205 ; SAP Commerce Cloud 2211


CustomerSupportAdministratorRole, backoffice configurations, promotions, explorer tree, access rights , KBA , CEC-SCC-COM-PRO-PE , Promotion Engine , CEC-COM-ADM-BO , Backoffice , CEC-COM-ADM-PRO , Promotion , CEC-SCC-CDM-BO-FRW , Framework , Problem

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