SAP Knowledge Base Article - Public

3297944 - External user is not converted into internal user - Onboarding

Symptom

System stopped converting external user into internal user. Onboarding external user conversion job is running without any error.

Environment

SAP SuccessFactors Onboarding

Cause

Total licensed user limit reached maximum level. Check the License user limit in Provisioning.

Resolution

Customer should talk to their CSM/CEE to increase the licensed user limit.

Keywords

OBX, On boarding, onboarding , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding all versions