SAP Knowledge Base Article - Preview

3297996 - When using the FSM Dispatching tool, Service Assignments get duplicated reproducibly

Symptom

When creating a new Activity (ServiceAssignment) using the FSM Planning and Dispatching tool, the result is two Activities. One is blocked from further changes, and the other reflects the new ServiceOrder Operation from SAP ERP/S4.


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Environment

FSM Cloud tenant connected to SAP ERP/S4 via Proaxia integration

Product

SAP Field Service Management 1.0

Keywords

Activity, Duplicate, Blocked, XSLT, Translation, Proaxia, FSM , KBA , CEC-SRV-FSM-ERP , FSM Connector for SAP ERP , CEC-SRV-FSM-PD , FSM Planning and Dispatching , Problem

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