SAP Knowledge Base Article - Public

3298537 - Email Cursor Line Spacing Differences

Symptom

 Email cursor line spacing differences

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Service.
  2. Go to Tickets.
  3. Open any Ticket.
  4. Create new Email.
  5. Type content on top line and press Enter on keyboard.
  6. Double Line space observed between text of first line and text on second line.



  1. Remove text from Email while keeping the same Email open.
  2. Type content on top line and press Enter on keyboard.
  3. Result:  Line space observed between text of first line and text on second line.

Cause

Known Limitation as it is defaulting the content with "<BR><BR>"  tags are added to adjust the branding template, signature template and content from reply/forward .

Resolution

This is expected system behaviour.

Keywords

Email Cursor, Line,  Line Spacing, Tags, Branding, branding, Template, template , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer core applications all versions