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3298625 - External users are unable to login with partial SSO enabled


  • When users are trying to log into SuccessFactors for the first time in order to complete their Onboarding tasks they are getting the following error:
    • "AADSTS90072: User account XXX from identity provider XXX does not exist in tenant 'XXX' and cannot access the application '' in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account."
  • Onboarding candidate cannot access SuccessFactors after resetting password




SAP SuccessFactors HXM Suite


SAP SuccessFactors HXM Core 2211


external user login, onboarding login, pm_product_name=ONB, loginMethod=PWD, onboardee, SSO external user, ONB, partial SSO onboarding, IAS login onboarding , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-PLT , Platform Foundational Capabilities , How To

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