SAP Knowledge Base Article - Preview

3298625 - External users are unable to login with partial SSO enabled

Symptom

  • When users are trying to log into SuccessFactors for the first time in order to complete their Onboarding tasks they are getting the following error:
    • "AADSTS90072: User account XXX from identity provider XXX does not exist in tenant 'XXX' and cannot access the application 'www.successfactors.com/XXX' in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account."
  • Onboarding candidate cannot access SuccessFactors after resetting password

 


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Environment

SAP SuccessFactors HXM Suite

Product

SAP SuccessFactors HXM Core 2211

Keywords

external user login, onboarding login, pm_product_name=ONB, loginMethod=PWD, onboardee, SSO external user, ONB, partial SSO onboarding, IAS login onboarding , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-PLT , Platform Foundational Capabilities , How To

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