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SAP Knowledge Base Article - PublicSymptom
- When users are trying to log into SuccessFactors for the first time in order to complete their Onboarding tasks they are getting the following error:
- "AADSTS90072: User account XXX from identity provider XXX does not exist in tenant 'XXX' and cannot access the application 'www.successfactors.com/XXX' in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account."
- Onboarding candidate cannot access SuccessFactors after resetting password
Environment
SAP SuccessFactors HCM Suite
Cause
The parameter pm_product_name=ONB is being used in a system without IAS enabled.
Resolution
The parameter (pm_product_name=ONB) should not be added into the URL when the system have no IAS enabled.
Using the parameter pm_product_name instead of loginMethod=PWD will result on the user getting redirected to SSO login.
See Also
Keywords
external user login, onboarding login, pm_product_name=ONB, loginMethod=PWD, onboardee, SSO external user, ONB, partial SSO onboarding, IAS login onboarding , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , LOD-SF-PLT , Platform Foundational Capabilities , How To
Product
SAP SuccessFactors HXM Core 2211
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