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SAP Knowledge Base Article - PreviewSymptom
- Users claims that the hyperlinks within the body of an e-mail is lost when viewed from the Tickets -> Interactions view
- The same Link/URL works when the e-mail is opened in clients like MS Outlook
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Environment
- SAP Service Cloud
- SAP Sales Cloud
- SAP Cloud for Customers
- Microsoft Outlook
Product
SAP Cloud for Customer core applications 2211
Keywords
Safe Links embedded in the body of an e-mail are not hyperlinked, , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-EML , Email , Problem
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