SAP Knowledge Base Article - Preview

3298676 - Hyperlinked content within the body of an e-mail does not work in Ticket Interaction

Symptom

  • Users claims that the hyperlinks within the body of an e-mail is lost when viewed from the Tickets -> Interactions view
  • The same Link/URL works when the e-mail is opened in clients like MS Outlook


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Environment

  • SAP Service Cloud
  • SAP Sales Cloud
  • SAP Cloud for Customers
  • Microsoft Outlook

Product

SAP Cloud for Customer core applications 2211

Keywords

 Safe Links embedded in the body of an e-mail are not hyperlinked, , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-EML , Email , Problem

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