SAP Knowledge Base Article - Public

3299184 - Unable to schedule or run the integration in Integration Center

Symptom

You are trying to Run Now or Schedule an integration in Integration Center, and you are facing the error below: 

"An application error occurred. Please try again later, or notify support (with the error information of errorId=XXXXXXXXXXX-XXXXXXXX-XXXXXXXX, timestamp=XXXX-XX-XXTXX:XX:XX.XXXXX, and the version information from the current screen) if the issue keeps occurring"

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Environment

  • SAP SuccessFactors HXM Suite
    • Integration Center

Reproducing the Issue

  1. Navigate to Integration Center.
  2. Open the affected integration.
  3. Click on 'Run Now' or try to suspend / reschedule it.

Cause

This error is generally thrown for either of the below reasons:

  1. SFTP Credentials are failing to get saved in the Vault.
  2. Empty filter set (corrupted configuration in Integration Definition).

Resolution

To resolve issues related to SFTP Credentials, please follow steps:

  1. Go to the  Destination Settings tab.
  2. Remove the SFTP Username and Password.
  3. Re-enter the correct Username and Password for the SFTP.
  4. Save the Integration. 
  5. Now, try to Schedule it again and the issue should be solved.

If SFTP Credentials are not used (e.g. you use REST API URL without authentication), please proceed with below steps:

  1. Verify the filters applied on the 'Filters and Sort' tab and correct them where necessary.
  2. Try running or scheduling the integration once filters have been corrected.
  3. Should the issue persist, please raise a ticket to LOD-SF-INT-INC-JOB and attach the Integration Definition file to review the configuration

See Also

2273364 - How to import/export integration definition - Integration Center

Keywords

Integration Center, scheduling, Run Now, cannot execute the integration, An application error occurred. Please try again later, or notify support, Schedule Integration Center. , KBA , LOD-SF-INT-INC-JOB , Integration Center Job , Problem

Product

SAP SuccessFactors HCM Suite all versions

Attachments

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