SAP Knowledge Base Article - Public

3299468 - Need to identify the CPQ Admin Users in the tenant when no one is able to login

Symptom

  • You are unable to login to CPQ and would like to find out who are the CPQ Admin Users in your CPQ tenant.
  • A CPQ admin would be able to access your User information in CPQ, and verify your email address and also create a temporary password for you if needed.

Environment

SAP SALES CLOUD CPQ

Resolution

  • Please create a case to CPQ Support team to find out the Admin Users.
  • CPQ Support team will create an internal Ops ticket to fetch the list of CPQ Admin Users whose status is Active.
  • You can then reach out to the CPQ Admins in your tenant, to reset your password, as managing Users in a tenant should be done by CPQ Admins only.

See Also

Create Temporary Password | SAP Help Portal

3300146 - How to contact SAP CPQ Support team?

Keywords

Admin, administrator, CPQ Admin, locked, reset password, active, list, login, forgot password, Users, tenant, identify, login issue, customer scenario, locked out, temporary password , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions