SAP Knowledge Base Article - Public

3299680 - The data in Lines 1,3,9 and 10 in Canada tax forms are not getting saved after clicking validate and save - Onboarding

Symptom

Lines 1,3,9 and 10 in tax forms are not getting saved after values are provided

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Canada Federal TD1 and Ontario Forms are assigned to given candidate
  2. Open Canada compliance forms
  3. Enter values in line 1, 3, 9 and 10
  4. Click on validate and save the data
  5. A message that the data is saved as draft displays
  6. Close the form and reopen it again
  7. All the data in lines 1, 3, 9 and 10 are lost

Resolution

This is an expected behavior, as reported line items have worksheet links for calculation, by default values will be copied from worksheet, then one can override that value. Since you have not used those worksheet links for calculation, be default blank values are returned from worksheet.

If default behavior is overridden, then values can't be copied from worksheet to main form.

Keywords

OBX, On boarding, SuccessFactors , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , How To

Product

SAP SuccessFactors Onboarding